Return and Refunds Policy

Refund on digital products 

We do not generally offer change-of-mind refunds for digital patterns after supply or download, except where required by law. If a file is faulty, unavailable as promised or materially different from its description, please contact us. Your rights under the Australian Consumer Law and other applicable consumer protection laws are not affected. Customers in certain countries, including the UK and EU, may have additional cancellation rights.

Returns of physical garments

If you are not satisfied with a physical garment purchase, please contact us within 14 days of delivery to arrange a change-of-mind return. Returned goods must be in their original condition.

Return shipping costs for change-of-mind returns are the purchaser’s responsibility, except where law requires otherwise.

For a qualifying change-of-mind return, we will refund the eligible garment purchase price after receiving and assessing the returned item. Please contact us before sending the garment so we can provide return instructions. This policy does not affect consumer-guarantee remedies for faulty or misdescribed items or mandatory international cancellation, return-cost and delivery-charge rights.

For routine questions about knitting levels, gauge, tutorials or patterns, visit our FAQs 

For order/download troubleshooting, visit our Policies and Downloads page. These self-service pages do not replace our support process for faulty products, returns or statutory rights.

Contact and related policies

We can be reached via the Contact Form

Updated 31 October 2026